NDIS Pricing Guide
With our simple pricing, the only decision you need to make is with whom you would like to spend your time.
Affordable hourly rates
Our pricing is competitive and fair for all customers. As a result, our users pay less, our workers earn more, and our rates are within the NDIS guidelines.
Choose your support
You choose how to reach your goals, whether you require sleepover support, online support, or group bookings.
Fair pay for workers
In recognition of the valuable work our support workers perform, we pay them fairly and competitively.
The NDIA is responsible for setting price limits for many of the supports that your providers deliver.
Pricing arrangements are the rules around when and how a provider can claim for supports and services from your NDIS funds.
Our price limits and pricing arrangements help you get reasonable value for money from your plan funds.
The NDIA sets price limits for some of the supports included in your plan. The price limit is the maximum price that a registered provider can charge you for your NDIS funded disability support or service. Providers decide their prices based on the cost of delivering supports or services. The NDIA does not set the prices that providers charge you. You can negotiate with your provider and they cannot charge you more than the price limit. In general, providers shouldn’t charge you more than they do for anyone else for the same support. If they do, then need to let you know the reasons for the difference. If your plan is NDIA-managed or plan-managed, your provider must follow NDIS pricing arrangements and price limits. Self-managed participants can use registered or unregistered providers and are not subject to the pricing arrangements.
The NDIS Commission expects all registered and unregistered Providers to act with honesty,
integrity, and transparency. This includes how a provider price their products and services for NDIS scheme Participants and the reasons for their pricing. A Provider must not mislead or deceive NDIS Participants or Plan Managers, must not make false statements and must not include unfair terms in their service contracts, including in relation to the price of their goods and services.
Price differentiation is identified as potential ‘sharp practice’ by NDIS commission. This happens when a Provider charges a NDIS Participant a higher price for the same
product, support or service compared with other customers. The Commission expects that a NDIS Providers will not participate in or promote sharp practices.
(Source: NDIS Code of Conduct Provider Guidance September 2023, section 60)
Care Zone – Minimum Hourly Rates
|
1:1 Support session a. Assistance with self-care | b. Assistance with social, civic and rec. activities |
Payment rates for Social Support
(AUD per Hour) |
| Weekday Support | 67.56 |
| Weekend Support – Saturday | 95.07 |
| Weekend Support – Sunday | 122.59 |
| Sleepover Support – Per Night | 286.56 |
| Transport | $ 1 per km |
| Domestic Assistance | 55.21 |
Alternatively, you can visit the NDIS Pricing Guide by clicking on the link below.
